Terms of service.

These Terms of Service (“Terms”) govern your use of the Torquay Thai Massage website and/or attendance at any massage services offered by Torquay Thai Massage (“we”, “us”, “our”). By using our website, booking, or attending services, you agree to these Terms.

1. Website & Online Store

  • The website is hosted on Squarespace, which provides the online platform for sales of products or services.

  • You must be at least the age of majority in your state to make purchases or bookings.

  • Use of the website or products for illegal or unauthorized purposes is prohibited.

  • Prices, availability, and services are subject to change without notice.

  • We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

  • All information on the website is provided for general guidance only; reliance on the site is at your own risk.

2. Privacy & Booking Communications

  • Submission of personal information is governed by our Privacy Policy.

  • All booking confirmations, reminders, and follow-ups will be sent to the contact details provided at the time of booking.

  • It is the responsibility of the person making the booking to provide accurate contact details.

  • Where bookings are made on behalf of another person, the booker confirms they have consent to do so.

3. Health, Safety & Massage Service Terms

  • Clients must disclose any relevant health conditions, injuries, allergies, or pregnancy before treatment.

  • Massage therapists are not responsible for injuries arising from undisclosed conditions or from pre-existing health concerns.

  • Massage carries some risk of discomfort or aggravation of pre-existing conditions. By booking, you accept these risks.

  • We reserve the right to refuse or discontinue service if it is unsafe to continue or if client conduct is inappropriate.

4. Cancellations & No-Shows

  • Please provide at least 12 hours’ notice for cancellations or rescheduling.

  • Late cancellations or failure to attend may incur a fee equal to the value of the booking.

  • Cancellation and no-show fees are enforceable in accordance with this policy.

5. Liability & Indemnity

  • By booking or attending a session, clients release Torquay Thai Massage and its staff from liability for injury, loss, or damage incurred during or after the treatment, except where required by law.

  • Clients agree to indemnify Torquay Thai Massage against any claims arising from violation of these Terms or provision of inaccurate health or booking information.

6. General Terms

  • Comments, feedback, or submissions may be used by Torquay Thai Massage at our discretion.

  • Third-party links, tools, or services accessed through our site are not the responsibility of Torquay Thai Massage.

  • These Terms are governed by the laws of Australia.

  • We may update these Terms at any time; continued use of our website or services constitutes acceptance of changes.